AI Customer Support - AI Training

AI Customer Support - AI Training

Join Lilt as an AI Customer Support Specialist and help us shape the future of communication. In this role, you'll contribute your expertise to enhance AI models for customer support, focusing on Contact Center and Voice-to-Voice QA.

About the Role

This is a remote, freelance position that offers flexibility. You can expect to work 10-20 hours per week, with the possibility of increased hours and extension. The pay is up to $100.00 per hour.

What You'll Do

• Participate in data annotation projects to train AI models.
• Utilize your critical thinking and subject matter knowledge to improve AI performance in Contact Center QA.

What We're Looking For

• Native speaker of one of the listed languages.
• University degree (preferably a Masters or PhD) in Communications, Marketing, Psychology, Sociology, IT, or relevant fields.
• Proven professional experience in Contact Center QA.
• Strong understanding of Contact Center terminology and industry practices.

Nice to Have

Experience in AI or machine learning projects is a plus, but not required.

What We Offer

• Competitive pay of up to $100.00 per hour.
• Flexible work hours with the potential for increased hours.
• A supportive remote work environment.

How to Apply

Please submit your CV in English, highlighting your Contact Center QA background, professional experience, and educational qualifications.

About Lilt

Lilt is transforming how the world communicates. Our mission is to make information accessible to everyone, regardless of language. We use advanced AI and human expertise to provide fast, accurate, and cost-effective translations. Our clients include Intel, Canva, and the U.S. Department of Defense. Founded in 2015, we have built a strong team and technology to redefine the translation industry.

Our Commitment

At Lilt, we value diversity and are committed to a fair and inclusive hiring process. We may use AI tools to assist in evaluating applications, but all final decisions are made by people. If you have any concerns or require accommodations, please reach out to us at recruiting@lilt.com.