Business Analyst/Trainer

Business Analyst/Trainer at True Tandem

As a Business Analyst/Trainer at True Tandem, you will play a key role in supporting technical development for projects that transform critical systems. You will collaborate with teams to enhance business processes and deliver effective training solutions.

About the Role

True Tandem is dedicated to providing innovative technology solutions. We listen to our customers and empower our employees to achieve success. In this role, you will work with a talented team focused on improving systems and processes using modern technology and agile practices.

What You'll Do

• Collaborate with stakeholders to prioritize and implement changes that enhance business processes and system capabilities.
• Act as the liaison between business personnel and internal technical resources regarding business practices and solutions.
• Lead meetings with internal clients to gather requirements through interviews, documentation analysis, surveys, site visits, and business modeling.
• Ensure compliance with security best practices and controls related to solutions.
• Facilitate the prioritization, sizing, and business justification of future product enhancements.
• Define and document new business requirements, needs, and processes associated with solutions.
• Clearly articulate system workings to developer colleagues through effective business requirements and functional specifications.
• Translate requirements and design solutions to boost productivity and efficiency.
• Develop and maintain functional knowledge of customer business practices as a Subject Matter Expert.
• Document, obtain approval, and track all changes in project scope.
• Create training curricula, learning paths, and materials (eLearning, quick reference guides, videos).
• Gather feedback, iterate training content, and contribute to change management communications.

What We're Looking For

• Must be a US Citizen with an active Public Trust.
• Bachelor's degree or equivalent work experience.
• 5-7 years of experience in business analysis or a similar role, with at least 2-3 years supporting large-scale or enterprise programs.
• Experience as the primary liaison between business owners, technical teams, and program leadership.
• Conduct in-depth business process reengineering (BPR), gap analysis, and root cause analysis for enterprise-level initiatives.
• Lead the creation and refinement of detailed business, functional, and non-functional requirements.
• Support development of enterprise architecture, data models, and system integration designs.
• Facilitate backlog refinement, prioritization, user story development, and sprint planning.
• Deep expertise in requirements management tools (JIRA and/or DevOps).
• Agile/Scrum Certifications (CSM, CSPO, SAFe).

Nice to Have

• PL-900 Certification.
• Experience with Microsoft Power Platform and AI integration tools.
• Advanced data analysis skills using Excel, SQL, or BI tools (Power BI, Tableau).
• Strong analytical and problem-solving skills with the ability to translate complex data into actionable insights.
• Excellent communication and collaboration skills to interact effectively with cross-functional teams.

What We Offer

True Tandem values diversity and inclusion. We are an equal opportunity employer and provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or any other status protected by law.