Community Success Agent

Community Success Agent

Join our Community Success team at SwissBorg as a German-speaking Customer Service Agent. In this role, you will help others and support our community as we navigate the new financial era.

About the Role

As a Community Success Agent, you will be the first point of contact for our customers. Your goal is to provide excellent service and ensure customer satisfaction.

What You'll Do

• Assist customers with inquiries and issues via various communication channels.
• Understand customer needs and provide appropriate solutions.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with team members to enhance the customer experience.

What We're Looking For

• Fluency in German and English, both written and spoken.
• Experience in customer service or a related field.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.

Nice to Have

• Experience in the financial or tech industry.
• Familiarity with customer service software.

What We Offer

• Competitive salary.
• Flexible working hours.
• Opportunity to be part of a dynamic and innovative team.
• Support for your professional development.