Customer Support Engineer - India

Customer Support Engineer - India

VAST Data is looking for a Customer Support Engineer to join our growing team. In this role, you will be a key player in providing technical support to our customers. You will work closely with a dedicated team to ensure customer satisfaction and success.

About the Role

As a Customer Support Engineer, you will be recognized as a technical expert at VAST Data. You will handle daily technical operations and escalations, working with our "Flight Crew" to support customers after the sale.

What You'll Do

• Build trusted relationships with customers through technical expertise and a customer-first mindset.
• Respond quickly to technical support issues, using hands-on skills to resolve or escalate them.
• Manage daily technical operations to ensure issues are fully resolved.
• Perform field services for customers, including installations, upgrades, and troubleshooting.
• Submit and manage feature requests and bugs with product marketing and development teams.
• Advocate for your assigned accounts, tracking bugs, feature requests, and escalations.
• Identify opportunities for continuous improvement to enhance customer adoption of VAST products.
• Support VAST data account teams regarding technical status and activities.
• Balance workload to meet KPIs and SLAs while ensuring customer satisfaction.

What We're Looking For

• 5+ years of experience in customer-facing roles with complex storage solutions.
• Ability to manage time and case load with changing priorities.
• Extensive knowledge of enterprise IT infrastructure, networking, and storage.
• Experience with Linux system administration and network configurations.
• Proficiency in bash scripting and familiarity with other programming languages.
• Significant experience with file systems and scale-out NAS implementation.
• Knowledge of S3 and high-performance computing is a plus.
• Strong written and verbal communication skills.
• Hands-on lab and hardware management experience is a plus.
• Experience in a fast-paced startup environment is an advantage.
• MS or B.Sc. in Computer Science, Computer Engineering, Electrical Engineering, or related fields.
• Willingness to travel approximately 20% of the time.
• Availability for a rotational weekend shift every 8-12 weeks and occasional holiday coverage.

What We Offer

• Competitive salary and benefits package.
• Opportunity to be part of a rapidly growing company in the AI infrastructure space.
• A supportive team environment where your contributions make a real impact.