Customer Support Specialist (iGaming) for TrueGroup

Customer Support Specialist (iGaming) at TrueGroup

Join our team at TrueGroup as a Customer Support Specialist. In this role, you will provide exceptional support to our customers in the iGaming industry. You will be a key part of our community, ensuring that players receive the help they need in a timely and professional manner.

About the Role

TrueGroup, founded in 2019, is a community of professionals from marketing, software development, and game design. We believe in collaboration and are looking for a detail-oriented Customer Support Specialist who has experience in the iGaming industry.

What You'll Do

• Provide customer support via live chat and email.
• Handle players’ inquiries, requests, and complaints.
• Identify complex or sensitive cases and escalate them to the relevant departments.
• Ensure compliance with internal quality standards and communication guidelines.
• Work according to the assigned schedule and meet individual KPIs.

What We're Looking For

• Minimum 1+ year of experience in customer support within the iGaming industry (mandatory).
• Written English proficiency at B2 level or higher.
• Willingness to work shift schedules, including night shifts, weekends, and public holidays.
• Ability to stay focused in a multitasking environment.
• Strong attention to detail and strict adherence to instructions.

Nice to Have

No additional qualifications are specified, but any relevant experience or skills will be considered a plus.

What We Offer

• Flexible working hours and a remote work setup.
• 24 vacation days and paid sick leave.
• Relocation support for candidates.
• A competitive compensation that values your skills and experience.
• Employee referral bonus and gifts for special occasions.
• Financial support of 50% for learning expenses to aid your professional growth.
• A positive atmosphere and a company culture that values people.
• Opportunities to participate in fun team-building activities.