Customer Support Specialist (Mid-Level, Full-Time)

Customer Support Specialist (Mid-Level, Full-Time)

At Assistantly, we connect talented support professionals with companies that prioritize customer experience. In this role, you will be the voice of the brand you represent. You’ll help customers, solve problems, and ensure clear communication while enjoying a stable, long-term career.

About the Role

As a Customer Support Specialist, you will play a crucial role in assisting customers and maintaining the brand's reputation. You will be responsible for addressing inquiries, resolving issues, and ensuring high-quality communication at all times.

What You'll Do

• Respond to customer inquiries via email, chat, or phone.
• Solve problems quickly using provided SOPs and your judgment.
• Maintain accurate records in the CRM or support tools.
• Escalate complex cases to internal teams.
• Support onboarding, troubleshooting, and follow-up processes.
• Prepare support summaries or reports as needed.
• Maintain a high standard of written and verbal communication.
• Look for patterns and suggest improvements to the support process.

What We're Looking For

• 3+ years of customer support or client-facing experience.
• Excellent English skills (written and spoken).
• Strong emotional intelligence and communication abilities.
• Dependable, trustworthy, and consistent.
• Proactive and able to make decisions using good judgment.
• Fast learner with strong attention to detail.
• Experience with helpdesk tools, CRMs, or ticketing systems.
• Calm under pressure and solutions-oriented.

What We Offer

• Competitive salary.
• Paid US holidays.
• Paid wellness days.
• Health & wellness allowance.
• Monthly profit sharing.
• Upskilling in customer experience, communication & AI tools.
• Long-term placement opportunities.
• Dedicated Success Manager for coaching and growth.