Network Operations Engineer

Network Operations Engineer at Polygon Labs

Join our Site Reliability Engineering team as a Network Operations Engineer. In this role, you'll be the first line of defense for our infrastructure. You'll monitor systems, respond to incidents, and help improve our operational processes.

About the Role

As a Network Operations Engineer, you'll work in a shift-based role on the First Responders team. Your main responsibility will be to monitor our complex environment, which includes blockchain infrastructure, RPC services, and user-facing products. You'll respond to incidents and contribute to building a strong operational foundation.

What You'll Do

• Monitor the health and performance of Polygon Labs’ infrastructure, including blockchain networks, bridges, RPC services, staking systems, and user-facing products.
• Track third-party dependencies and identify any degradation that may impact the broader ecosystem.
• Validate and triage alerts by distinguishing signal from noise, assessing severity, and determining impact.
• Escalate confirmed issues to the appropriate SRE or engineering teams with clear, structured context.
• Coordinate incident response by ensuring the right stakeholders are engaged, timelines are maintained, and communication is consistent.
• Document incidents in real time, including decisions, actions, and outcomes.
• Build and improve dashboards, alerting systems, and monitoring coverage to enhance visibility.
• Create and maintain runbooks for common failure modes and triage workflows.
• Support ecosystem participants such as validators and infrastructure providers when issues intersect with Polygon Labs systems.
• Validate user-facing product functionality during incidents, even in the absence of predefined runbooks.

What We're Looking For

• Foundational experience working with Linux systems, including navigating filesystems, reading logs, and understanding system processes.
• Understanding of core networking concepts (DNS, HTTP, TCP/IP) and the ability to troubleshoot service connectivity issues.
• Basic scripting ability (e.g., Python, Bash) to automate tasks or analyze system data.
• Exposure to monitoring and observability tools such as Datadog, Grafana, or Prometheus.
• Strong written communication skills, with the ability to clearly document incidents and procedures under pressure.
• Willingness to work in a shift-based, follow-the-sun environment, with a structured and methodical approach to troubleshooting.

Nice to Have

• Familiarity with blockchain infrastructure, including node operation or EVM-based systems.
• Experience with Datadog or similar observability platforms in production environments.
• Exposure to infrastructure-as-code tools such as Terraform or configuration management tools like Ansible.
• Previous experience in a network operations center, incident response team, or on-call rotation.
• Experience working in a remote, globally distributed team.

What We Offer

At Polygon Labs, we prioritize the health and well-being of you and your family. Our comprehensive compensation plan includes:

• Remote first global workforce.
• Industry-leading Medical, Dental and Vision health insurance*
• Company matching 401k with 3% match*
• $1,500 Home Office Set Up Allowance (lifetime max).
• $200 AI Program Allowance.
• $75 Monthly internet or phone reimbursement.
• Flexible Time Off.
• Company issued laptop.
• Egg freezing, mental health, and employee wellness benefits.

*In certain countries, medical, dental, and vision is fully covered for employees and their dependents. This is country and plan specific. 401k is for United States employees only.

Polygon Labs is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

We believe in treating all people with dignity and respect. Accommodations are available throughout the recruitment process for applicants with disabilities. If you think you have what it takes, but do not meet every single point on the job description, please reach out. We would love to chat and see if you could be a great fit.