Product Engagement Manager, Affinity

Product Engagement Manager, Affinity

Join Bloomreach as a Product Engagement Manager for our Affinity platform. In this role, you will manage customer pilot programs and ensure that everything runs smoothly. You will work closely with our VP of New Product Success to support our customers and enhance their experience with our innovative AI solutions.

About the Role

The Affinity Product Engagement Manager supports the execution and day-to-day management of customer pilot programs. This role is perfect for someone looking to gain experience in product management, go-to-market strategies, and customer delivery within an early-stage AI product environment.

What You'll Do

• Pilot Coordination & Execution:
  • Demo Affinity to customers and explain the pilot structure.
  • Plan and execute Affinity pilot programs.
  • Track pilot tasks, timelines, and dependencies.
  • Coordinate internal teams and follow up on action items.
  • Keep pilot documentation, notes, and assets up to date.
• Customer Support & Enablement:
  • Assist with customer onboarding into Affinity.
  • Support campaign setup, testing, and validation.
  • Answer customer questions and troubleshoot common issues.
  • Prepare materials for demos, reviews, and check-in calls.
• Product & Process Support:
  • Capture customer feedback and issues in a structured way.
  • Identify gaps in documentation, onboarding, or product UX.
  • Help create pilot playbooks, templates, and best practices.

What We're Looking For

• 2–4+ years of experience in software implementation, customer success, or a similar field.
• Familiarity with marketing platforms and campaign workflows.
• Strong organizational and project coordination skills.
• Comfortable working directly with customers.
• Detail-oriented, proactive, and eager to learn.

Nice to Have

• Exposure to AI tools or automation platforms.
• Light technical skills (HTML, SQL, scripting, data analysis).
• Experience working in SaaS or B2B software.

What We Offer

The base salary range for this position is $100,000-$130,000, plus bonus & RSUs. The actual pay offered will consider various factors, including skills, qualifications, location, and experience.

• Health Care: Medical, dental, and vision insurance.
• 401k Plan: With employer contribution.

More Things You'll Like About Bloomreach

Culture

• We offer freedom and trust. There are no strict clock-in times or lengthy approval processes.
• We have defined values and behaviors that guide our work and interactions.
• Flexible working hours to suit your style.
• Virtual-first work with several Bloomreach hubs available globally.
• Company events to foster a global spirit and excitement for the future.
• Support for volunteering activities with 5 paid days off to volunteer.

Personal Development

• People Development Program with workshops led by internal experts.
• Access to a communication coach for work-related challenges.
• Managers encouraged to join the Leader Development Program for essential leadership skills.
• $1,500 annual budget for professional education products.

Well-being

• Employee Assistance Program with counselors for non-work-related challenges.
• Subscription to Calm, a sleep and meditation app.
• ‘DisConnect’ days for additional time off each quarter.
• Opportunities for sports, yoga, and meditation.
• Extended parental leave of up to 26 calendar weeks for primary caregivers.

Compensation

• Restricted Stock Units or Stock Options based on role and seniority.
• Participation in the company performance bonus.
• Employee referral bonus of up to $3,000 paid immediately after a new hire starts.
• Celebration of work anniversaries — Bloomversaries!

Excited? Join us and transform the future of commerce experiences!

If this position isn't the right fit for you, but you know someone who might be interested, please share it. We appreciate your help!

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