Technical Account Manager - TAM

Technical Account Manager - TAM

As a Technical Account Manager at SailPoint, you will be the main technical contact for our Platinum customers. You will help them get the most out of our identity security solutions, guiding them through their journey and ensuring their satisfaction.

About the Role

In this role, you will provide technical support and guidance, foster customer relationships, and ensure successful product adoption. You will work closely with various teams to address customer needs and drive engagement.

What You'll Do

• Technical Guidance and Support:
  • Provide proactive guidance and best practices for SailPoint solutions based on customer needs.
  • Offer technical support for SailPoint products, troubleshoot issues, and resolve technical problems.
  • Conduct regular support ticket reviews to meet customer expectations.
  • Facilitate visibility into SailPoint's product roadmap and assist with configuration help.
• Customer Success and Engagement:
  • Build strong relationships with customers, becoming a trusted advisor.
  • Drive customer adoption of SailPoint solutions and identify opportunities for expansion.
  • Conduct business reviews with customer leadership to highlight successes and areas for improvement.
  • Coordinate with other SailPoint teams to ensure customer needs are met.
  • Lead escalation responses for critical customer issues and ensure timely resolution.
• Product Expertise and Feedback:
  • Provide feedback to Product Management based on customer needs and industry trends.
  • Stay current with industry best practices and compliance standards related to Identity and Access Management.

What We're Looking For

• Bachelor’s degree (technical degree preferred).
• 2-4+ years of technical product support experience.
• Strong technical troubleshooting skills.
• Excellent verbal and written communication skills.
• Familiarity with IAM tools and technologies (SSO, MFA, Privileged Access Management).
• Solid understanding of IAM concepts: provisioning, access control, lifecycle management, authentication.
• Hands-on experience with REST APIs.
• Knowledge of HCM systems (e.g., Workday, Oracle, SuccessFactors).
• Experience with directories and directory services (e.g., Entra ID, Active Directory, LDAP).
• Knowledge of technologies/protocols: XML, JSON, SAML, SCIM, SPML/SOAP, web and application servers.
• Database and network troubleshooting expertise.
• Exposure to cloud platforms (Azure, AWS, GCP).

What We Offer

• Competitive salary and benefits.
• A supportive and friendly work environment.
• Opportunities for professional growth and development.

SailPoint is an equal opportunity employer. We welcome all qualified candidates to apply. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law. If you need assistance with the application process due to a disability, please contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726 for reasonable accommodations.