Credit Controller

Credit Controller at Employment Hero

As a Credit Controller, you will play a key role in our Finance team. Based in the Philippines, you will ensure timely collection of payments owed to Employment Hero. This position is essential for maintaining a healthy cash flow and building strong customer relationships.

About the Role

The Credit Controller is responsible for minimizing overdue payments and managing customer interactions effectively. If you are organized, knowledgeable about Accounts Receivable processes, and thrive in a fast-paced environment, this role is for you.

What You'll Do

• Collections & Relationship Management: Communicate with customers via phone and email to verify payment status, resolve issues, and maintain positive relationships.

• Service Excellence: Provide high-quality customer service and resolve inquiries through Zendesk, Slack, and phone calls.

• Ledger Maintenance: Reconcile the Accounts Receivable ledger to ensure accurate posting of payments and credit memos.

• Reporting: Assist with AR reporting, collection status, write-off reports, and creating credit memos.

• Dispute Resolution: Address late payments, prepare Letters of Demand when necessary, and refer customers to third parties if needed.

• Payment Application: Apply AR payments across all bank accounts.

What We're Looking For

• Experience: At least 3+ years of experience in A/R, collections, and bank reconciliation.

• Financial Savvy: Strong understanding of Accounts Receivable processes.

• Communicator: Excellent verbal and written English skills for effective communication.

• Problem Solver: Ability to identify issues related to overdue payments and propose effective solutions.

• Technical Skills: Intermediate Excel skills required. Familiarity with Zuora, Upflow, Zendesk, Trovata, Salesforce, or Xero is a plus.

• Mindset: Customer-centric, service-oriented, and able to work independently.

• Negotiator: Skill in negotiating payment arrangements while maintaining positive relationships.

What We Offer

Joining Employment Hero means:

• Remote Work: Enjoy the flexibility of working remotely.

• Cutting-edge Tools: Access to tools that enhance your work and knowledge.

• Ambitious Environment: Work alongside colleagues who inspire you to perform at your best.

• Equity: Participate in our employee share options (ESOP) in a growing tech company.

• Benefits: Generous parental leave, WFH office expense budget, and excellent learning & development opportunities.

• Global Gathering: Join our annual Global Gathering—next stop is the Gold Coast, Australia, in September 2026!

Note: We’re AI-first, so you may interact with some of our AI tools early in the process to ensure a fair experience.

We verify candidate identity and location as part of our hiring process.

Employment Hero values diverse perspectives and experiences; we encourage people of all backgrounds and identities to apply.