Customer Care Delivery Specialist in HR Services with English and Hungarian

Customer Care Delivery Specialist in HR Services with English and Hungarian

At Alight, we believe that a company’s success starts with its people. As a Customer Care Delivery Specialist, you will support employees with their HR-related questions and concerns. You will play a key role in ensuring that our clients receive the assistance they need.

About the Role

As a Customer Care Delivery Specialist in HR Services, you will assist employees who reach out with questions about HR procedures or their employment benefits. You will communicate through various channels, including phone and webchat.

What You'll Do

• Provide support for employees with inquiries about HR topics such as salary, onboarding, holiday allocation, and more.
• Explain how to use online HR systems.
• Investigate more complex cases as needed.

What We're Looking For

• Excellent English: C1 minimum.
• Excellent Hungarian: C1 minimum.
• Adaptability and attention to detail.
• Strong written and verbal communication skills.
• Self-motivated and eager to learn.
• Experience in Customer Care is a plus, but not required; we will provide training.

What We Offer

• Salary: 5000 PLN gross.
• Language allowance: 1500 PLN gross.
• Quarterly bonus starting from 750 PLN gross.
• Private medical care, life insurance, and pet insurance.
• Benefit platform (MultiSport card, tickets, vouchers, and more).
• Permanent contract and comprehensive rewards package.
• Career growth opportunities.
• Work-life balance.
• Remote or hybrid work options.

Additionally, You Can Expect

• Extensive ongoing training program.
• Work in an international team.
• A positive and productive work environment with open communication.
• Opportunities to engage in events, activities, and charity initiatives.
• A modern office in a convenient location in Kraków.

Our Commitment to Inclusion

We celebrate differences and strive to create an environment where everyone feels valued and supported. Diverse teams are stronger and more innovative. At Alight, we welcome individuals from all backgrounds and are dedicated to fostering a culture where every employee can thrive.

If you need reasonable accommodations during the hiring process, please contact alightcareers@alight.com.

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer. We do not discriminate based on sex, race, color, religion, national origin, age, disability, or any other legally protected characteristics. We actively seek to employ individuals with disabilities and veterans.

We provide reasonable accommodations for qualified employees and applicants with disabilities or sincerely held religious beliefs, unless it causes undue hardship.

Authorization to Work

Applicants must have work authorization in the country where they are applying and should not require visa sponsorship now or in the future.

We look forward to welcoming you to our team!