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Job Description
Join Our Team as a Customer Experience Clinical Coordinator
As a Customer Experience Clinical Coordinator at Solace, you will help ensure smooth operations for our telehealth providers. You will support physicians in real-time, manage schedules, and be the go-to person for resolving issues that arise. Your role is vital in creating a positive experience for both patients and providers.
About the Role
In this position, you will be essential in keeping our telehealth services running smoothly. You will provide operational support to physicians, manage their schedules, and act as a liaison between providers, patients, and our internal teams. This role requires quick thinking and problem-solving skills, especially when unexpected situations occur.
You will also track provider utilization and no-show rates, helping us improve our scheduling initiatives. Please note, this position requires availability for a 5:00 AM – 2:00 PM PT shift.
What You'll Do
- Provide real-time support to providers for rescheduling visits and contacting patients.
- Coordinate with the Medical Director during provider call-outs and technical issues.
- Manage schedules for both 1099 and W2 physicians to ensure consistent staffing.
- Proactively contact patients about any scheduling changes or delays.
- Monitor leave usage for fairness and report any concerns to leadership.
- Ensure provider calendars reflect approved availability and escalate any issues.
- Support pilot scheduling initiatives by tracking metrics like no-show rates.
- Document and communicate operational issues and trends to leadership.
- Work closely with clinical, operations, and technical teams to resolve issues.
- Take on other operational duties as needed to support our growing organization.
What We're Looking For
- Strong organizational skills with attention to detail while managing multiple priorities.
- Comfort in a fast-paced environment where quick decisions are essential.
- Excellent communication skills, especially in high-pressure situations.
- Experience in scheduling or workforce management, preferably in healthcare or telehealth.
- Ability to work professionally with both providers and patients.
- Comfortable tracking data such as utilization and no-show rates.
- Proactive problem solver who takes ownership of solutions.
- Reliable, discreet, and good judgment in decision-making.
- Flexibility to support coverage during extended hours or weekends.
- A team-oriented attitude with a strong work ethic.
Applicants must be based in the United States.
What We Offer
At Solace, we provide a supportive work environment where you can grow and make a difference. We are a mission-driven team that values urgency and heart in our work. We look forward to meeting you!
Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to recruiting@solace.health or advocate@solace.health.