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Job Description
Join Our Team as a Customer Experience Clinical Coordinator
As a Customer Experience Clinical Coordinator at Solace, you will play a vital role in supporting our telehealth providers. You will manage day-to-day operations, ensuring that both patients and physicians have a smooth experience. Your work will directly impact the quality of care we provide.
About the Role
In this position, you will ensure seamless operations for our telehealth provider team. You will provide real-time support to physicians, manage their schedules, and act as a liaison between providers, patients, and internal teams. This role requires quick thinking and problem-solving skills to handle unexpected situations.
You will track provider utilization and no-show rates, and help with scheduling initiatives. Your insights will contribute to our operational excellence and growth.
This position requires availability for a 7:00 AM – 4:00 PM PT shift.
What You'll Do
- Provide real-time operational support to providers, including rescheduling visits and contacting patients or family members.
- Coordinate with the Medical Director during provider call-outs or technical issues.
- Manage schedules for both 1099 and W2 physicians to ensure consistent staffing.
- Proactively contact patients when scheduling changes or delays occur.
- Monitor leave usage to ensure fairness and consistency, flagging concerns to leadership.
- Ensure provider calendars reflect approved availability and escalate any issues.
- Support pilot scheduling initiatives by tracking metrics like utilization and no-show rates.
- Maintain clear documentation and communicate operational issues to leadership.
- Collaborate with clinical, operations, and technical teams to resolve issues effectively.
- Take on additional operational duties as needed to support our growing organization.
What We're Looking For
- Strong organizational skills with the ability to manage multiple priorities while paying attention to detail.
- Comfort in a fast-paced, provider-facing environment where quick decisions are essential.
- Excellent communication skills, especially under pressure.
- Experience in scheduling, staffing coordination, or workforce management, preferably in healthcare or telehealth.
- Ability to work confidently with both providers and patients while maintaining professionalism and empathy.
- Data-aware mindset: comfortable tracking metrics like utilization and no-shows.
- Proactive problem solver who anticipates issues and takes ownership of solutions.
- High reliability, discretion, and sound judgment.
- Flexibility to support coverage during extended hours or weekends as needed.
- A team-first attitude with a strong work ethic.
Applicants must be based in the United States.
What We Offer
At Solace, we offer a competitive salary and benefits package. We are committed to creating a supportive and inclusive work environment where you can thrive.
Ready to Join Us?
We look forward to meeting you!
Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails or ashbyhq.com. Report suspicious activity to recruiting@solace.health or advocate@solace.health.