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Job Description
Join Our Team as a Customer Experience Clinical Coordinator
We are looking for a Customer Experience Clinical Coordinator to support our telehealth provider team. In this role, you will ensure smooth daily operations and provide real-time support to our physicians and patients.
About the Role
As a Clinical Operations Coordinator, you will play a key role in the daily operations of our telehealth services. You will support physicians, manage schedules, and act as a liaison between providers, patients, and internal teams. This role is fast-paced and requires quick problem-solving skills to maintain continuity of care and a positive experience for everyone involved.
You will also track provider utilization and no-show rates, helping us improve our services and grow sustainably.
This position requires availability for a 9:00 AM – 6:00 PM PT shift.
What You’ll Do
- Provide real-time operational support to providers when immediate outreach is needed (e.g., rescheduling visits, contacting patients or family members).
- Coordinate with the Medical Director during provider call-outs or technical issues.
- Manage and optimize schedules for 1099 and W2 physicians to ensure consistent staffing.
- Contact and support patients when scheduling changes or delays occur.
- Monitor leave usage and flag any concerns to leadership.
- Ensure provider calendars accurately reflect approved availability.
- Support pilot scheduling initiatives by tracking utilization and participation.
- Document and communicate operational issues and trends to leadership.
- Collaborate with clinical, operations, and technical teams to resolve issues quickly.
- Take on other operational duties as assigned to support our growing telehealth organization.
What We’re Looking For
- Strong organizational skills and the ability to manage multiple priorities with attention to detail.
- Comfort in a fast-paced, provider-facing environment where quick decisions are essential.
- Excellent communication skills, especially in high-pressure situations.
- Experience with scheduling or workforce management, preferably in healthcare or telehealth.
- Ability to work confidently with providers and patients, maintaining professionalism and empathy.
- A data-aware mindset, comfortable tracking metrics like utilization and no-shows.
- Proactive problem solver who anticipates issues and takes ownership of solutions.
- High degree of reliability, discretion, and sound judgment.
- Flexibility to support coverage during extended hours or weekends as needed.
- A team-first attitude with a “get it done” mentality.
Applicants must be based in the United States.
What We Offer
We provide a supportive and dynamic work environment where you can grow and make a difference in healthcare. We are a Series C startup, founded in 2022 and backed by several prominent investors. Our team is mission-driven and fully remote.
Up for the Challenge?
We look forward to meeting you.
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