Customer Onboarding Specialist (Ex Researcher)

Who we areTypeform is a refreshingly different kind of form builder. Our platform helps over 150,000 businesses collect the data they need with forms, surveys, and quizzes people actually enjoy filling out. With over 500 million responses collected each year, Typeform integrates seamlessly with tools like Slack, Zapier, and HubSpot to make data collection feel human — and powerful.About the TeamWe don’t just onboard customers — we partner with them to help their research succeed. As a Customer Onboarding Specialist (Enterprise, Research), you’ll be the dedicated partner for Enterprise customers who will adopt our new product offering, many of whom are researchers, insights teams, or research-led organizations.This role is ideal for someone who has worked in research or is currently a researcher and wants to apply that skill set in a customer-facing role. You’ll use your research mindset to guide customers through thoughtful onboarding, help them design strong initial use cases, and ensure they quickly see value from Typeform as a research platform.Your mission: help Enterprise research customers confidently launch, scale, and mature their research programs on Typeform.What you’ll doLead onboarding for new Enterprise customers, with a strong focus on research and insights use cases (e.g. user research, market research, surveys, experiments)Partner with customers to define success metrics, research goals, and early “aha” momentsRun tailored onboarding sessions covering research design best practices, product education, workflow setup, and data quality considerationsTranslate customers’ research needs into practical, scalable Typeform solutionsCollaborate closely with Account Executives and Customer Success Managers to ensure a smooth handoff and cohesive end-to-end experienceTrack onboarding progress, product usage, and engagement signals to proactively manage timelines and identify risksDocument and continuously improve onboarding playbooks for research-focused customersAct as the voice of the research customer internally, sharing insights and feedback with Product, Support, and other teamsWhat you bringExperience in research (e.g., user research, UX research, market research, behavioral science, social science, analytics, or insights roles - This can be from academia, agencies, consultancies, or in-house teams)OR experience in a customer-facing SaaS role with strong exposure to research or data-driven customersStrong communication and facilitation skills — you’re comfortable leading workshops, asking probing questions, and translating complex ideas clearlyA structured, analytical mindset with strong project management skillsComfort working with data, research outputs, and product usage signals to guide decision-makingEmpathy for researchers and an understanding of their challenges, constraints, and success criteriaA collaborative, cross-functional approach — you enjoy working with Sales, Product, and Engineering to improve customer outcomesBonus: experience with research tools, survey platforms, or product-led growth / usage-based SaaS modelsNo one likes a guessing game — that’s why we're transparent about the salary range for this role. In addition to the base, we offer a 5-10% bonus depending on your level and performance. The range is broad because we tailor total compensation based on your location, experience, education, and skillset. We also want to ensure equitable pay across the team and alignment with market data — but let us handle those details. We’re committed to clarity and honesty, so feel free to ask us anything along the way.Pay range$120,000—$160,000 USD