Customer Success Engineer

About Hightouch

Hightouch is an innovative AI platform designed for marketing and growth teams. Our AI agents help marketers create content, plan campaigns, and execute strategies quickly and effectively.

We are at the forefront of two major technological trends: advancements in large language models and the rise of cloud data warehouses like Snowflake and Databricks. Our partnerships with industry leaders such as Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others reflect our leadership in AI marketing.

Our team is dedicated to making a meaningful impact for our customers. We tackle challenges thoughtfully, work efficiently, and treat each other with kindness. We seek team members who communicate well, have a growth mindset, and are determined to achieve our goals.

About The Role

The Customer Success Engineer role is both challenging and rewarding. You will work directly with users to help them maximize their experience with our platform. This includes answering questions through Intercom, Slack, phone, or email. A technical understanding is essential, including the ability to read API documentation and knowledge of common SaaS tools (like CRMs, ESPs, ERPs) and how customers use data.

This role offers broad exposure across the company. You will collaborate closely with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations. It’s a great fit for team players who want to make a difference for our customers and within the organization.

What You'll Do

We are looking for someone eager to learn and collaborate across functions. You should be driven to provide excellent customer experiences and excited to both learn from and teach others. As a startup, everyone pitches in, and you will have the chance to wear many hats as we grow. You will be an important member of our team, willing to ask questions and take initiative when you see an opportunity.

Being a self-starter is crucial. You should be comfortable with uncertainty, willing to challenge existing processes, and a strong team player. Your role will be vital in ensuring we deliver on our promises to customers, which is key to our success.

What We're Looking For

• 2+ years in a customer-facing role
• Technical background through experience or education
• Familiarity with SQL or a willingness to learn
• Strong discovery and interpersonal skills
• Intellectual curiosity, ambition, and humility
• High proficiency in reading, writing, and speaking English
• Ability to adapt to a changing work environment
• Understanding of the technology industry and its players

What We Offer

We provide a competitive salary and benefits package. Join us and be part of a team that values your contributions and supports your growth.

E-Verify Statement

Hightouch participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee’s Form I-9 to confirm work authorization. Please note that we do not use this information to pre-screen job applicants.

E-Verify Notice
E-Verify Notice (Spanish)
Right to Work Notice
Right to Work Notice (Spanish)