Customer Success Manager

Customer Success Manager at Algolia

Join Algolia as a Customer Success Manager and play a key role in supporting our growing customer base in the Americas. You will partner with our top-tier clients to help them maximize the value of our platform and achieve their business goals.

About the Role

As a Customer Success Manager, you will be a trusted advisor and strategist for our customers. You will work closely with our Account Executives and Solutions Architects to ensure customer satisfaction and success.

What You'll Do

• Drive customer adoption, retention, and overall success.
• Build strong, consultative relationships with key stakeholders.
• Coach customers to align with their objectives and KPIs.
• Communicate Algolia’s value and product capabilities effectively.
• Lead regular Business Reviews to assess adoption and gather feedback.
• Collaborate with Solutions Architects on project management and technical needs.
• Provide proactive recommendations to optimize platform use.
• Document and communicate the Return on Investment from our solutions.
• Anticipate challenges and present proactive solutions.
• Identify opportunities to deepen customer partnerships.
• Analyze lost accounts and develop strategies to win them back.
• Ensure quick resolution of account issues with cross-functional teams.
• Act as the voice of the customer within Algolia.

What We're Looking For

• 2 - 3+ years of experience in customer success, account management, digital consultancy, or project management, preferably in a SaaS environment.
• Experience managing a portfolio of accounts with a highly technical product.
• Strong relationship-building skills and effective communication across all levels.
• Ability to prioritize and drive decisions to resolve issues.
• Skills in influencing continuous improvement internally and externally.
• Experience managing customer engagements to completion and satisfaction.
• Excellent presentation, written, and verbal communication skills.
• Strong time management skills with the ability to prioritize tasks.
• Nice to have: Bilingual in French.
• Preference for candidates with experience in high-growth environments with over 10,000 customers and $100 - 200M+ ARR.

What We Offer

The annual total cash compensation for this role ranges from $115,000 to $157,000 USD, which includes base salary and commission. The exact compensation may vary based on location, skills, and experience.

Flexible Workplace Strategy: Algolia offers a flexible workplace model that emphasizes individual impact and contribution over physical location. Many team members have the option to work fully remote or in a hybrid-remote setup.

We have offices in Paris, NYC, London, Sydney, and Bucharest, but also support remote work within the specified country for listed positions.

Our Values

• Grit: Problem-solving and perseverance in a changing environment.
• Trust: Building trust with co-workers and taking ownership.
• Candor: Giving and receiving constructive feedback.
• Care: Genuine care for team members and clients.
• Humility: Willingness to learn from others.

Algolia is committed to creating an inclusive workplace where everyone is respected and supported, regardless of their background.

Important Notice for Candidates

• Apply directly through our careers page for safety.
• All genuine communication will come from an @algolia.com email address.
• We will never ask for payments or financial details during the hiring process.

Ready to Apply?

If you share our values and enthusiasm for building the best search and discovery technology, we would love to see your application!