Customer Success Manager (Japan Remote)

About the Role

As a Customer Success Manager at Turnitin, you will play a key role in managing a diverse portfolio of clients. You will ensure their success and satisfaction while building strong relationships to help them grow with our solutions.

What You'll Do

• Manage a portfolio of accounts, focusing on client success and satisfaction.
• Work closely with customers to understand their needs and demonstrate the value of Turnitin products.
• Provide expert support and advice on our products, helping clients to grow their accounts.
• Collaborate to ensure clients renew contracts with appropriate pricing and explore upsell opportunities.
• Communicate the value of our products and services effectively to clients.
• Analyze client data with the team to identify growth opportunities and address any issues.
• Gather feedback from clients to inform our product development and represent their voice internally.
• Develop and execute a strategic plan to expand our customer base within existing accounts.
• Coordinate with Sales and T&I Teams to ensure a smooth transition and service experience for clients.
• Collaborate with Marketing on communication and lead generation efforts in your area.
• Ensure all internal processes and systems are completed on time and meet company standards.
• Document client requests and communicate effectively between clients and product teams.
• Support and mentor Sales team members, fostering a collaborative team environment.
• Track your performance and provide updates and reports as needed.
• Generate referral leads for the Sales team through relationship building.
• Engage in personal development to enhance your skills.

What We're Looking For

Requirements:

• Strong communication skills.
• At least 3 years of sales experience.
• Experience in strategic networking.
• Background with companies that focus on consultative or solution selling, such as HP, IBM, Kantar, Microsoft, or GE.
• Experience in a "farmer" sales role.
• Familiarity with Salesforce CRM.
• Experience with GainSight.
• Understanding of the future of AI.

Tii Elements:

• Relationship Building
• Curiosity
• Accountability
• Educator mindset

What We Offer

Total Rewards @ Turnitin
At Turnitin, we believe that rewards go beyond just salary. While compensation is important, you will also find intrinsic rewards in making a positive impact on education. We foster a culture that is free of politics and filled with supportive teammates.

Our extrinsic rewards include:

• Remote-first culture
• Health care coverage*
• Education reimbursement*
• Generous paid time off
• Self-care days
• National holidays*
• 2 Founder Days + Juneteenth Observed
• Paid volunteer time*
• Charitable contribution match*
• Monthly wellness or home office reimbursement*
• Access to Modern Health (mental health platform)
• Parental leave*
• Retirement plan with match/contribution*

*Benefits may vary by country.

Join Us

At Turnitin, we understand that it’s not always possible to meet every requirement in a job ad. If you meet most of the qualifications and are eager to learn and grow, we encourage you to apply. We look forward to the possibility of working together!