Customer Success Manager -Thai Speaking (Singapore)

Customer Success Manager - Thai Speaking (Singapore)

As a Customer Success Manager at DoiT International, you will play a key role in ensuring our customers succeed throughout their journey with us. You will manage a portfolio of customer accounts, focusing on onboarding, adoption, and ongoing success.

About the Role

In this position, you will be a trusted advisor for our customers. You will help them navigate their experience with DoiT Cloud Intelligence and ensure they achieve their goals. Your work will be crucial in driving customer satisfaction and retention.

What You'll Do

• Customer Management
  • Manage a portfolio of accounts and oversee the entire customer lifecycle: onboarding, adoption, value realization, renewal, and expansion.
  • Ensure quick onboarding by providing effective training and support on DoiT Cloud Intelligence™.
  • Build strong relationships with key customer stakeholders like CFOs, FinOps leads, and engineers.
  • Collaborate with the Forward Deployed Engineering team to identify opportunities for integrated use cases.
  • Act as a customer advocate, providing valuable feedback to our product team.
  • Maintain accurate records of customer interactions and health metrics.
  • Work with our marketing team on customer advocacy initiatives.
• Risk and Escalation Management
  • Identify and manage risks using customer data, including health scores and product usage.
  • Develop mitigation plans in collaboration with various teams.
• Account Team Partnership
  • Identify growth opportunities and support the Account Management team in executing them.
  • Provide insights for customer Quarterly Business Reviews (QBRs) and renewals.
• Internal CS Processes
  • Provide feedback on internal Customer Success processes.
  • Maintain an understanding of DoiT’s products to advise customers effectively.

What We're Looking For

• 3+ years of experience in Customer Success in a B2B SaaS company.
• 1-2 years of experience with a public cloud platform like GCP, AWS, or Azure.
• Experience in driving success plans and meeting customer goals.
• Strong communication skills and ability to build positive relationships.
• Ability to learn new technologies quickly and understand customer applications.
• Proven problem-solving skills for both internal and customer issues.
• Strong organizational skills and accountability.
• Motivated team player with a positive attitude and sense of humor.
• Curiosity and self-motivation for professional growth.
• Fluency in English (verbal and written).

Nice to Have

• Experience in finance or data analytics.
• Cloud Provider (AWS, Azure, GCP) and/or FinOps Certifications.
• Proficiency in additional languages.

What We Offer

At DoiT, we value your individuality and support your professional and personal growth. Our team works remotely, allowing for a flexible schedule that promotes work-life balance. We encourage entrepreneurial thinking, continuous learning, and having fun at work.

Curious about our culture? Check out our core values and see what it means to be a Do’er. Ready to join us? Visit our Glassdoor Page to learn more.

We believe in the strength of diversity and strive to create an inclusive workplace where every voice matters. Join us in our mission to make a difference.

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