Customer Support Representative

About the Role

We are looking for a Customer Support Representative to join our team at AutoHDR. In this role, you will manage inbound support and ensure our product meets the needs of our users. You will play a key part in delivering excellent service and resolving issues efficiently.

What You'll Do

• Respond to inbound questions and resolve quality issues.
• Handle flagged shoots and human edit requests.
• Address account-related problems and provide solutions.
• Identify bugs, churn risks, sales opportunities, and onboarding issues, and route them appropriately.
• Communicate clearly and effectively with customers to ensure they feel supported.
• Continuously think about ways to improve support processes for speed and scalability.

What We're Looking For

• You enjoy helping people and can communicate clearly.
• You are fast, organized, and responsive.
• You possess strong judgment and can solve problems simply.
• You take ownership of your work and act proactively.
• You remain calm under pressure and manage urgent issues well.
• You pay attention to detail and prioritize quality.
• You can differentiate between support issues, bugs, churn risks, and sales opportunities.
• You think in systems and seek to improve workflows.
• You are comfortable using various tools like inboxes, tickets, Slack, and internal systems.

Nice to Have

• Experience in customer support, operations, or a fast-paced SaaS environment.
• Background in real estate media or real estate photography.
• Experience with quality control, escalations, or technical support.
• Familiarity with AI tools for workflow improvement or automation.

What We Offer

At AutoHDR, we value our team members and offer a supportive work environment. We provide competitive compensation and benefits, including:

• Salary: $50,000 - $60,000 per year.
• Health, dental, and vision insurance.
• Flexible work hours.
• Opportunities for professional development.

Join us at AutoHDR and help us make a difference in the real estate photo editing industry!