Customer Support Specialist

Join Our Team as a Customer Support Specialist

At Xometry, we connect innovative ideas with the manufacturers who can bring them to life. We’re looking for a Customer Support Specialist to join our Operations and Customer Service team. In this role, you will manage customer inquiries, provide solutions, and ensure our clients have a smooth experience with us.

About the Role

This is a remote full-time position where you will play a key role in supporting our customers and enhancing their experience with Xometry.

What You'll Do

• Handle incoming customer calls, emails, and messages promptly and professionally.
• Solve customer issues directly or escalate to the relevant internal teams when necessary.
• Maintain accurate documentation in internal CRM and support systems.
• Track customer requests, follow up on pending issues, and ensure timely resolution.
• Collaborate with internal teams to support process improvements and problem-solving.
• Contribute to the continuous enhancement of customer service quality.
• Achieve results and meet service-level expectations despite challenges.

What We're Looking For

• Primary requirement: Fluent in English and German (B2 level or higher).
• At least 1 year of relevant experience in customer service, call center, or client-facing roles.
• Experience with international clients, especially from the UK, is a plus.
• Strong problem-solving skills and ability to handle unexpected situations.
• Willingness to work in a fast-growing business environment.
• Comfortable using digital tools and internal systems for managing customer interactions.
• A stable workplace with reliable internet access and the ability to participate in conference calls (position is 100% home office).

What We Offer

• Remote full-time job.
• Fixed monthly salary based on your career level.
• Annual bonus opportunities.
• Paid overtime available if needed.
• Corporate laptop provided.
• Free corporate language courses (English).
• Service Agreement.

Team Spirit and Company Culture

• We foster an open, friendly, and trusting environment that welcomes initiative.
• Our team is always ready to help and support each other during challenges.
• We celebrate victories together and value each individual’s contribution.

Development Opportunities

• Join a fast-growing company with new tasks and challenges regularly.
• Opportunities to develop skills and advance in your career.

We Care

• We offer ongoing well-being activities for employees.
• Participate in charity projects worldwide.

Flexibility

• Our adaptability allows us to achieve outstanding results.
• Flexible processes and planning help us respond effectively to changing conditions.

Onboarding

• We provide a well-structured onboarding plan for new employees, covering processes, technology, and systems training.

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Xometry is an equal opportunity employer. We welcome applicants from all backgrounds and will consider all candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Please read our privacy policy here.