Engineering Manager (Hands on) – Full Remote or Hybrid

About the Role

As an Engineering Manager for the Booking team at Voyage Privé, you will oversee the system that allows our members to book premium travel experiences. You will lead a team of Software Engineers to ensure a seamless and reliable booking and checkout experience across web and mobile platforms.

What You'll Do

Key Responsibilities:

Business Impact and Strategy

• Own the technical performance and reliability of the Booking and Checkout flows, impacting conversion, revenue, and customer satisfaction.
• Align technical decisions with business priorities, focusing on user experience, booking success rate, payment reliability, and operational efficiency.
• Contribute to roadmap prioritization by balancing business value, technical debt reduction, and platform scalability.
• Manage engineering department budgets, plan staffing levels, and control costs while maintaining performance.
• Develop and maintain relationships with key stakeholders, including suppliers and regulators.

Technical Leadership

• Lead the development and implementation of ecommerce engineering strategies.
• Drive the evolution of the booking architecture toward scalable, resilient, and observable services.
• Ensure high-quality API design to support Web and Mobile applications.
• Champion engineering best practices: code quality, testing, CI/CD, monitoring, incident management, and security.

Payments, Reliability and Risk Reduction

• Ensure the robustness of payment and booking confirmation flows, minimizing failures and inconsistencies.
• Lead initiatives to detect, prevent, and reduce booking errors and post-booking incidents.
• Improve observability and alerting to quickly identify and resolve customer-impacting issues.

Team Management

• Lead, mentor, and develop a team of software engineers.
• Foster a culture of innovation, continuous improvement, and technical excellence.
• Monitor staff performance and facilitate learning and development.
• Collaborate with cross-functional teams including Product Management, Data Science, and Customer Experience.

What We're Looking For

Qualifications:

Technical Expertise

• In-depth understanding of the ecommerce environment with a focus on booking and checkout.
• Solid background in API-driven architectures.
• Experience in high reliability, revenue-critical environments.
• Understanding of current and emerging engineering standards and principles.

Strategic Thinking and Analysis

• Ability to connect technical choices to strategic issues.
• Experience in optimizing key ecommerce KPIs.
• Skill in analyzing complex data sets related to booking errors and system performance.

Leadership and Communication

• Excellent leadership skills to motivate and guide technical teams.
• Strong communication skills to articulate complex technical concepts to various stakeholders.
• Ability to develop effective relationships with stakeholders and adapt communication style.

What We Offer

You'll love joining us...

• Take on ambitious projects in a company committed to the growth of its teams.
• Work in a modern, eco-responsible campus in the South of France.
• Remote work possible based on location and experience.
• Participate in unique projects that bridge economic, sporting, academic, and social worlds.
• Access our large campus gym and play Padel on our exclusive court.
• Enjoy company events, meetups, and free tickets to Provence Rugby home matches.
• Benefit from up to 20% off our travel offers.

This role offers an exciting opportunity to lead and innovate in the travel and ecommerce sectors, driving technological advancements and operational excellence in a dynamic industry.