Manager, Customer Onboarding

Manager, Customer Onboarding

Join Deel as a Manager of Customer Onboarding. In this role, you will lead a team dedicated to helping customers get started with our platform. You will be responsible for team development and ensuring a smooth onboarding experience for our clients.

About the Role

Deel is a payroll and HR platform designed for global teams. We aim to unlock opportunities for every individual and business. As a Manager, you will oversee a growing team of Onboarding Managers (OBMs) and drive initiatives that enhance customer journeys.

What You'll Do

• Manage and develop a team of OBMs, including recruiting, hiring, and training new members.
• Motivate your team and support their personal development.
• Set and monitor KPIs for the team to ensure goals are met.
• Become an expert in the Deel platform and assist your team in resolving complex customer issues.
• Lead initiatives that improve customer onboarding processes and experiences.
• Collaborate with internal teams such as Sales, Support, Operations, Product, and Engineering to enhance customer satisfaction.
• Propose and implement improvements to onboarding workflows through process enhancements and automation.
• Provide training, feedback, and coaching to the onboarding managers for ongoing development.

What We're Looking For

• 2-5 years of experience in Customer Onboarding or Customer Success for a B2B SaaS product.
• Strong project management skills with a proactive approach to anticipating next steps.
• High attention to detail and ability to create organized onboarding plans.
• Customer-focused mindset with experience in building strong relationships.
• Team player with experience in diverse teams.
• Excellent communication skills, capable of presenting complex ideas clearly.

Nice to Have

Experience in a fast-paced startup environment is a plus.

What We Offer

We believe in fair and competitive compensation. Here are some benefits you can enjoy:

• Stock grant opportunities based on your role, employment status, and location.
• Additional perks and benefits tailored to your employment status and country.
• Flexible remote work options, including access to WeWork spaces.

At Deel, we are committed to diversity and encourage applications from qualified candidates regardless of race, religion, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy, or other legally protected characteristics.

If you require accommodations during the recruitment process, please reach out to our Talent Acquisition Team. We are here to ensure you can participate fully.

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To view our current job openings, please visit our careers page.