D
Job Description
Onboarding Technician at Nextiva
Join Nextiva as an Onboarding Technician. In this role, you will help new customers set up their phone system accounts and ensure they have a smooth experience with our services. You will be a key part of our commitment to providing amazing service.
About the Role
The Onboarding Technician is responsible for assisting new customers with the initial setup of their phone system accounts. You will conduct network checks, implement solutions, provide training, and provision accounts efficiently, all while aligning with our values of Amazing Service.
What You'll Do
- Assist new customers with the initial setup of their phone system accounts.
- Provide basic training on Nextiva features, call flow, and devices to customers via telephone.
- Evaluate network compatibility and quality of service.
- Configure accounts accurately and promptly.
- Test call flow, devices, and features to ensure correct configuration.
- Take personal ownership and demonstrate timeliness on every call or project.
- Meet and exceed daily performance metrics to ensure success.
What We're Looking For
- Proficient in English (both written and oral).
- Experience in a customer-facing role.
- Strong problem-solving skills.
- Excellent communication skills and attention to detail.
- Strong active listening skills.
- Excellent time management skills.
- Ability to work a night-shift schedule aligned with U.S. business hours (Mon-Fri between 4:00pm - 3:00am Kyiv time).
Nice to Have
- Knowledge of Microsoft products (Word, Excel, etc.).
- Experience with any type of CRM.
- BroadWorks experience.
- Basic networking skills.
What We Offer
At Nextiva, we care about our employees and their families. Our Total Rewards offerings are designed to support your health and well-being, allowing you to do your best work.
We offer competitive salaries based on your role and qualifications, considering skills, experience, training, and certifications. Compensation may include base salary, incentives, or bonuses.
- Health: Comprehensive medical coverage, individual limit on exclusions, and dental care.
- Insurance: Life, disability, traumatic injuries, and critical diseases.
- Work-Life Balance: PTO for all employees, paid sick leave (official document required), paid parental leave, and paid holidays.
- Wellness: Employee Assistance Program and wellness initiatives.
- Growth: Access to ongoing learning and development opportunities and career advancement.
Join us at Nextiva and build a rewarding career while supporting our mission to redefine customer experiences. We look forward to seeing what you can bring to our team!
#LI-AL1 #LI-REMOTE
Founded in 2008, Nextiva has become a global leader trusted by over 100,000 businesses and more than 1 million users worldwide. Our headquarters is in Scottsdale, Arizona, and we have teams across the globe, all dedicated to enhancing customer experience and team collaboration through our AI-powered platform.
Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.