PS Customer Service Representative

Join Our Team as a Customer Service Representative

As a Customer Service Representative at Tenet Healthcare, you will play a vital role in our Call Center. You will assist patients with their billing inquiries and ensure they receive the support they need.

About the Role

Your main responsibility will be to handle calls related to physician billing for multiple clients. You will ensure quality customer service and patient satisfaction while managing a high volume of calls.

What You'll Do

• Manage a large volume of calls while providing excellent customer service.
• Follow up on any unresolved issues from conversations with patients or guarantors.
• Complete additional customer service tasks as assigned.
• Answer patient calls in line with call center performance objectives.
• Ensure compliance with HIPAA guidelines.
• Adhere to your work schedule and follow call center procedures.
• Maintain professionalism and confidentiality in all interactions.

What We're Looking For

To succeed in this role, you should be able to effectively assist patients with sensitive billing issues. You will need to handle multiple tasks and prioritize client information appropriately.

• High School diploma or equivalent is required.
• At least 1 year of experience in a medical customer service role is preferred.
• Previous experience in a call center environment is preferred.
• Proficiency in Microsoft Outlook, Excel, and Word is required.
• Experience with medical billing systems is required; familiarity with GE Centricity or EPIC is a plus.

Physical Demands

• You must be able to work while sitting, using a computer and answering the phone.
• Ability to travel may be necessary.
• Includes walking through hospital departments across various settings, including Emergency Departments.

Work Environment

• Office work environment.
• Hospital work environment.

Travel

• No travel is required for this position.

About Tenet Healthcare

As part of the Tenet and Catholic Health Initiatives family, Conifer Health has over 30 years of experience in the healthcare industry. We support our clients in improving their financial and clinical performance and enhancing patient care. We provide the resources and leadership to help you grow your career.

What We Offer

Compensation

• Pay: $14.50 - $21.80 per hour, depending on location, qualifications, and experience.
• Potential signing bonus for qualified new hires, subject to employment status.
• Time and a half for Conifer observed holidays.

Benefits

Conifer offers a range of benefits, subject to employment status:

• Medical, dental, vision, disability, and life insurance.
• Paid time off (vacation & sick leave) – a minimum of 12 days per year, accruing at approximately 1.84 hours per 40 hours worked.
• 401k with up to 6% employer match.
• 10 paid holidays per year.
• Health savings accounts, healthcare & dependent flexible spending accounts.
• Employee Assistance program and employee discount program.
• Voluntary benefits including pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder & childcare, AD&D, auto & home insurance.
• For Colorado employees, paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.