Senior Technical Product Manager- Analytics

Join Our Team as a Senior Technical Product Manager - Analytics

We are looking for a Senior Technical Product Manager to join our Analytics Product team at LivePerson. In this role, you will oversee our Analytics suite, focusing on tools and services that turn conversational data into actionable insights for our customers and internal teams.

About the Role

As the Senior Product Manager for Analytics, you will lead the development and execution of our Analytics capabilities. You will work closely with various teams, including Engineering, Data Science, Sales, and Customer Success, to define product strategy, prioritize features, and deliver innovative solutions that ensure a great experience for our users.

What You'll Do

• Develop a clear product vision and strategy for our Analytics platform to help customers gain insights from conversational data.
• Define and prioritize features for the Analytic Studio/Builder and Report Center, focusing on user experience for data exploration and reporting.
• Manage the product roadmap for Data Services and Data Transporter to ensure efficient handling of large conversational data streams.
• Collaborate with Data Science and Engineering teams to integrate AI/ML features into our analytics products.
• Define and track key performance indicators (KPIs) and data quality metrics for all analytics tools.
• Act as the main point of contact between Analytics users and Data Engineering teams, translating complex requirements into clear specifications.

What We're Looking For

• Bachelor's degree in Computer Science, Engineering, Business, or a related field (MBA preferred).
• 7+ years of experience in product management, especially with SaaS analytics and reporting products.
• Strong understanding of data warehousing, BI tools, reporting systems, and cloud infrastructure.
• Ability to develop and execute product strategy in a fast-paced environment.
• Strong analytical skills to gather data, identify trends, and make informed decisions.
• Excellent communication and collaboration skills to work with cross-functional teams.
• Experience working with enterprise customers on reporting and analytics needs.
• Creative problem-solving skills to address complex data challenges.

Nice to Have

• Experience with AI/ML features in analytics products.
• Familiarity with event-driven architectures.

What We Offer

We are dedicated to supporting the well-being and professional growth of our employees.

Financial Security & Growth

• Additional Pension Scheme: LivePerson contributes 20% to a deferred pension scheme, plus an Employee Stock Purchase Plan and annual bonuses based on performance.
• Equipment: We offer internet and mobile reimbursement.
• Development: Access to internal professional development resources.

Time Away & Family Support

• Flexible Paid Time Off (PTO): 33 days of personal time off, 28 days of vacation, and 5 care days.
• Paid Public Holidays.

Volunteering Days: Use these days to make a difference in your community. We support various initiatives and encourage you to create a meaningful impact.

Workplace Flexibility

• Remote-First Model: Work flexibly from anywhere, with no defined working hours.
• Monthly Connection: Join us for a monthly pizza day in the office!

Why You’ll Love Working Here

At LivePerson, we celebrate diversity and empower our team to create impactful conversations worldwide. We are proud to be recognized as a top innovative and remote-friendly workplace. Our commitment to inclusion drives our success and innovation.

Belonging at LivePerson: Equal Opportunity Employer

We are an Equal Opportunity Employer (EOE) and value diverse perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

Accessibility Commitment

We are committed to meeting the accessibility needs of our applicants and employees. We provide reasonable accommodations to candidates with disabilities. If you need assistance during the application process, please let us know.

Important Candidate Notice

We want to inform you about a recent phishing scam targeting job candidates. Please be cautious of communications from individuals posing as hiring managers. All official communication from LivePerson will come from an @liveperson.com email address. We do not ask for personal or financial information during the interview process. If you have any questions or concerns, please contact recruiting-lp@liveperson.com.