Site Reliability Engineering - Lead Engineer

Site Reliability Engineering - Lead Engineer

At FICO, we are looking for a Lead Engineer to join our Site Reliability Engineering team. You will be responsible for ensuring the operational support of our cloud and hosted solutions. This role offers you the chance to work with a global team and learn new technologies.

About the Role

The Site Reliability Engineering group provides 24/7 operational support for our Cloud, SaaS, ASP, and hosted solutions. We seek individuals who are eager to learn and adapt to new technologies.

What You'll Do

• Support the full stack of Public Cloud, Private Cloud, and hosted web-based applications.
• Focus on customer satisfaction by preventing recurring issues and enhancing support processes.
• Manage the operations and stability of environments following established procedures and best practices.
• Drive incidents to resolution and contribute to continuous improvement.
• Implement, monitor, refresh, and perform disaster recovery tasks on all supported applications.

What We're Looking For

• Strong problem-solving and analytical skills.
• Excellent English communication and interpersonal skills.
• Ability to build rapport and handle customers in high-pressure situations.
• Proven experience with RedHat Enterprise Linux (RHEL).
• Knowledge of web technologies such as JBoss, Tomcat, Apache HTTP Server, and Open AM.
• Experience with Amazon Web Services (AWS) including EC2, EKS, Lambda, and S3.
• Support knowledge of containerization technologies like Docker and/or Kubernetes.
• Experience with observability tools such as Kibana, Splunk, and Prometheus.
• Working knowledge of relational database systems like MySQL, SQL Server, and Oracle.
• Experience with LDAP design, implementation, and networking.
• Knowledge of storage management solutions (SAN, NAS, etc.).
• Familiarity with networking systems, protocols, firewalls, and TCP/IP networks.
• Hands-on knowledge of load balancers and firewalls is desired.
• Familiarity with ITIL standards and technologies (ServiceNow).
• Scripting/programming experience in Puppet, PowerShell, PERL, .NET, Python, bash, or UNIX Shell is a plus.
• Experience in full-stack software development with Java, debugging, and log analysis is also a plus.
• Willingness to work shifts from Thursday to Monday.

What We Offer

• An inclusive culture that reflects our core values: Act Like an Owner, Delight Our Customers, and Earn the Respect of Others.
• The opportunity to make an impact and grow professionally by leveraging your strengths.
• Highly competitive compensation, benefits, and rewards programs.
• An engaging work environment that promotes work/life balance, employee resource groups, and social events.

Salary

Salary details are competitive and will be discussed during the interview process.

Why Make a Move to FICO?

FICO is a leader in Big Data analytics. You will help businesses use data to improve their decisions through advances in artificial intelligence, machine learning, and optimization. Our solutions impact the way businesses operate worldwide, including:

• Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.
• Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.
• Lending — 3/4 of US mortgages are approved using the FICO Score.

Join us and help change the way business thinks. Learn more about your potential at www.fico.com/Careers.

FICO promotes a culture of inclusion and seeks a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer. We encourage candidates from all backgrounds to apply, even if they do not meet all stated qualifications.

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