Trading Support Specialist - VIP & Institutional (LATAM)

Trading Support Specialist - VIP & Institutional (LATAM)

As a Trading Support Specialist at Binance, you will be the main point of contact for our VIP and institutional clients. You will provide dedicated support and ensure our customers have a seamless experience with our products.

About the Role

Binance is a leading global blockchain ecosystem and the largest cryptocurrency exchange by trading volume. Our VIP & Institutional Team offers tailored digital asset solutions for high-value clients and institutions. You will work closely with various market participants, including traders, hedge funds, and corporations.

What You'll Do

• Support our highest value customers and institutions on Binance’s products.
• Provide prompt assistance to institutional and VIP customers through various communication channels.
• Guide VIP customers on integrating and using Binance’s system, including API usage.
• Act as the first line of support for account and system-related issues.
• Represent VIP customers to internal teams, including account, finance, risk, and products.
• Collect customer feedback and manage projects to implement product changes.
• Provide system and product updates to customers to keep them informed of major changes.

What We're Looking For

• Minimum of 3 years of experience in a client or trading desk support role in financial services.
• Solid understanding of trading platforms and exchanges, including trading orders and execution processes.
• Experience in a client manager role, supporting client growth and business development.
• Understanding of crypto derivative trading products.
• Outstanding problem-solving skills, especially under pressure.
• Excellent communication skills for cross-departmental collaboration.
• Able to participate in an on-call rotation as required.
• Bilingual in English is mandatory for coordinating with overseas partners.
• Hands-on experience in API trading is a strong plus.
• Understanding of cryptocurrency concepts, such as blockchain transactions, is a strong plus.
• Knowledge of derivative and other trading products, like futures, is a strong plus.

What We Offer

• Competitive salary and company benefits.
• Work-from-home arrangement (may vary depending on team needs).
• Opportunities for career growth and continuous learning.
• A collaborative environment with world-class talent.

Binance is committed to being an equal opportunity employer. We value diversity and believe it is essential to our success. By applying, you confirm that you have read and agree to our Candidate Privacy Notice. We may use AI tools to assist in parts of the hiring process, but final decisions are made by humans. For more information on how your data is processed, please contact us.