Operations Analyst - TestRail

Operations Analyst - TestRail

At TestRail, we help teams deliver high-quality software faster with our leading test management platform. We are looking for an Operations Analyst to manage the systems, processes, and data that support our market execution. This role connects finance and sales, ensuring smooth financial handoffs, accurate reporting, and efficient operations.

About the Role

As an Operations Analyst, you will play a key role in ensuring our financial and operational processes run smoothly. You will work closely with various teams to provide insights and support that drive our business forward.

What You'll Do

• Reconcile and validate financial data across billing, subscription, Stripe, HubSpot, and related finance systems.
• Resolve discrepancies, investigate data integrity issues, and ensure accurate handoff of data to Finance.
• Support Finance with monthly, quarterly, and annual close processes.
• Manage weekly, monthly, quarterly, and annual reporting of KPIs for Sales and Marketing.
• Analyze sales performance metrics, distribute quotas, and prepare commission reports.
• Research and analyze data to develop accurate sales forecasts and revenue projections.
• Collect, analyze, and interpret sales data to provide actionable insights and identify trends.
• Document and communicate sales processes and ensure consistent adoption across the team.
• Lead administrative and operational support for sales, including scheduling, invoicing, billing, and customer service alignment.
• Act as a liaison between Sales and other departments to ensure cross-functional coordination.

What We're Looking For

• 2–5 years of experience in sales operations or revenue operations, ideally within SaaS.
• Strong financial acumen and ability to connect sales performance to revenue outcomes.
• Proven analytical and problem-solving skills to design and implement process improvements.
• Excellent communication skills for collaboration with sales, operations, marketing, and executive leadership.
• Demonstrated ability to deliver reliable reporting and actionable insights in fast-paced environments.

Nice to Have

While not required, any additional experience or skills in related areas will be viewed favorably.

What We Offer

• Competitive salary and benefits.
• Supportive and inclusive work environment.
• Opportunities for professional growth and development.

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

By submitting your application, you acknowledge that Sembi, Inc. will process and retain your resume and related personal information solely for recruitment and hiring purposes. Resumes of unsuccessful candidates will be securely deleted within twelve (12) months of the hiring decision, unless a longer period is required by law or you provide explicit consent for continued retention.

In compliance with applicable privacy laws, including the EU General Data Protection Regulation (GDPR), you have the right to request access to, correction of, or deletion of your personal information at any time by contacting compliance@sembi.com. Sembi, Inc. does not sell candidate data and will ensure that all personal information is processed securely and in accordance with relevant data protection regulations.