Technical Product Operations Manager

Technical Product Operations Manager

Join Customer.io as a Technical Product Operations Manager. In this role, you will streamline workflows and enhance product operations, ensuring our teams can communicate effectively and efficiently.

About the Role

As a Technical Product Operations Manager, you'll be responsible for improving our product, design, and documentation workflows. You will work closely with various teams to identify challenges and implement solutions that enhance our operational processes.

What You'll Do

• Audit, document, and improve product, design, and documentation workflows, identifying bottlenecks and opportunities to scale.
• Execute workflow modernization initiatives using no-code/low-code tools (e.g., Zapier, n8n), driving adoption across teams.
• Serve as the primary administrator for product operations tools (e.g., Enterpret, Linear), ensuring data quality and consistent usage.
• Consolidate and operationalize product feedback across Sales, Support, and Customer Experience, generating actionable insights.
• Build and deploy Slack-based automation and AI tools to answer common product questions and reduce manual work.
• Establish and maintain operational rhythms for Product Managers, including backlog management and planning cadences.
• Improve documentation hygiene and discoverability across Notion and related systems, including archiving legacy content.
• Partner with Product, Design, and Docs leaders on cross-functional initiatives, planning, and communications.
• Support product reporting and executive updates by compiling metrics, insights, and operational data.

What We're Looking For

• 3+ years of experience in product operations, business operations, program management, or a similar operational role.
• Hands-on experience administering tools like Jira, Notion, Confluence, Asana, or similar workflow and documentation platforms.
• Familiarity with product feedback tools (e.g., Enterpret, Productboard, or similar) is a plus.
• Strong organizational skills with exceptional attention to detail.
• Clear written and verbal communication skills.
• Comfort with data—able to pull, organize, and present information effectively.
• Interest in AI tools and no-code platforms for automation (experience with Kapa.ai, Zapier, or similar is a plus).
• Proactive, self-directed, and comfortable operating with some ambiguity.
• A collaborative mindset and genuine desire to make teams more effective.

What We Offer

We believe in transparency. The starting salary for this role is $132k-$152k USD (or equivalent in local currency), depending on experience and subject to market rate adjustment.

We value our people and are committed to their well-being and growth. Our benefits package includes:

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
• 16 weeks paid parental leave.
• Unlimited PTO.
• Stipends for remote work and wellness.
• A professional development budget.
• And more.

Salary ranges based on location:

• Zone 1: $159k-$183k USD
• Zone 2: $145k-$168k USD
• Zone 3: $132k-$152k USD

Our Process

We aim for a straightforward and human hiring process:

• 30-minute call with a Recruiter
• 45-minute video call with the Hiring Manager
• 60-minute Product Ops Case video call
• 30-minute Bar Raiser video call

All final candidates will complete a background check and employment verifications as part of our pre-employment process.

Join Us!

At Customer.io, we strive for an inclusive team culture and implement bias-free hiring practices. If you're excited about this opportunity, we encourage you to apply now!