Partners Business Development Representative (BDR)

Partners Business Development Representative (BDR)

Join Customer.io as a Partners Business Development Representative (BDR) and help us grow our global partner network. You will play a key role in expanding our agency and technology partner ecosystem.

About the Role

Hi, I’m Chris, and I manage the EMEA Partnerships program at Customer.io. We are looking for someone to help us identify and engage new agencies, manage inbound partner interest, and reconnect with dormant partners. You will work closely with our Partnerships, Marketing, and Sales teams to drive a partner-sourced pipeline and boost attendance at partner events.

What You'll Do

• Prospect and engage agencies that fit our ideal customer profile.
• Start conversations with agency founders and leaders.
• Qualify inbound partner interest and assist strong-fit partners in moving forward.
• Re-engage inactive partners to discover new collaboration opportunities.
• Support and occasionally attend partner events alongside Marketing and Sales.
• Contribute to partner-sourced pipeline goals and see the impact of your work on revenue.

What We're Looking For

• 2–4 years of experience in business development, outbound sales, or partnerships (SaaS experience is a plus).
• Comfortable initiating conversations and building relationships with agency founders and senior stakeholders.
• Clear and concise communication skills, especially in writing.
• Resilience; rejection does not deter you.
• Organized and capable of managing multiple conversations effectively.
• Motivated by targets and measurable outcomes.
• Curious about partner ecosystems and revenue generation.
• Enjoy collaborating cross-functionally with Sales, Marketing, and Partnerships.
• Excited about growing into Partner Management or broader ecosystem roles over time.

Nice to Have

• Experience in a SaaS environment.

What We Offer

We believe in transparency. The On-Target Earnings (OTE) for this role is $93,000 (or equivalent in local currency), depending on experience and subject to market rate adjustment.

We value our people and are committed to supporting their well-being and growth. Our benefits include:

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
• 16 weeks of paid parental leave.
• Unlimited paid time off (PTO).
• Stipends for remote work and wellness.
• A professional development budget.

Our Process

We aim for a clear and friendly hiring process. Here’s what to expect:

• 30-minute video call with a Recruiter.
• 45-minute video call with the Hiring Manager.
• Take Home Assignment.
• Assignment Review Call with two Business Development Managers.

All final candidates will need to complete a background check and employment verifications as part of our pre-employment process.

Join Us!

At Customer.io, we are committed to inclusion and equity within the tech industry. We strive to build an inclusive team culture and implement bias-free hiring practices. If you’re excited about this opportunity, we encourage you to apply!

For any questions, please contact jobs@customer.io.